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Product Info Request
Support Connect:
NeuroCare: 800-356-0007
RespiratoryCare: 800-231-2466
RespiratoryCare: 714-283-2228
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Support Connect
| First to Market
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As a company with deep commitment to customer care, Cardinal Health recognizes that having a secure, direct, and immediate connection to our Respiratory Care and NeuroCare products enables us to provide even higher levels of service for customers. In response to this, Cardinal Health was the first in the NeuroCare, Pulmonary Function, and Sleep industries to introduce the Support Connect advanced remote service solution. Since then, we have rolled out Support Connect across 15 different product lines.
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Support Connect is an Internet-based software technology that makes it easy for customers to initiate remote service requests. Cardinal Health clinical experts can then remotely and securely access Cardinal Health systems with customer permission and immediately begin in-depth troubleshooting. At that point either the Cardinal Health support resource or the customer can control the system and they jointly can resolve the question or issue while viewing exactly the same screen and data.
| | | Customer Impact
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Cardinal Health customers have indicated that one of the most important factors in selecting diagnostic equipment is an assurance that the equipment will operate at full capacity on a continuous basis. Support Connect's focus is to minimize the effect that system service can have. With this solution, less time is spent troubleshooting, creating faster response times and less need for patient rescheduling. This immediate access maximizes the uptime of the product and increases the productivity of the customer, allowing customers to focus more of their time on the patients they serve.
| | | Opportunities to Grow
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Support Connect has already been rolled out to thousands of customers on two continents. With the robust Support Connect infrastructure, Cardinal Health will be able to extend the Support Connect functionality globally to direct end-user customers and to business partners.
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